SERVICES / TECHNICAL ASSISTANCE
TECHNICAL ASSISTANCE
Expert support throughout your project lifecycle — from design questions to field startup and owner turnover.
WE'RE HERE WHEN YOU NEED US
Questions don't stop when a project is bid — and neither do we. Our technical team is available to support contractors, engineers, and project owners from initial design through final startup and owner turnover.
We actually listen. Our team takes the time to understand your situation before suggesting a solution. No scripted responses — just real, practical guidance from people who know pumps.
Whether you have a spec question, a troubleshooting challenge, or need a field startup — we're a phone call away.
CONTACT OUR TECHNICAL TEAM
Phone
(909) 673-9945Hours
Mon–Fri: 8:00 AM – 5:00 PM PST
"Communication is our key to success. We actually listen to client needs to ensure long-term success."
HOW WE SUPPORT YOU
PHONE & EMAIL SUPPORT
Reach our technical team directly during business hours for product questions, troubleshooting, and specification guidance.
IN-FIELD SUPPORT
When remote support isn't enough, our team can provide on-site startup services and field troubleshooting assistance.
STARTUP SERVICES
We coordinate and assist with pump system startups to ensure equipment is commissioned correctly the first time.
OWNER TURNOVER ASSISTANCE
We provide documentation, training resources, and follow-up support to help owners and operators understand their systems.
FREQUENTLY ASKED QUESTIONS
What types of pumps do you support?
We support submersible, end-suction, split-case, vertical turbine, and booster pump systems from all major manufacturers including Grundfos, Flygt, Xylem, Bell & Gossett, and more.
Do you offer emergency support?
For urgent issues, please call us directly at (909) 673-9945. While we primarily operate Mon–Fri 8am–5pm PST, we do our best to assist with critical situations.
Can you help with a system we didn't design?
Yes. We regularly assist with pump systems designed or installed by others. Provide us the equipment details and we'll do our best to help.
Do you charge for technical support?
Basic phone and email guidance is typically provided as a courtesy. Field visits and startup services may carry a fee — contact us for details.
What information should I have ready?
Have the pump model number, flow rate, head pressure, pipe sizes, and a description of the issue ready. Photos or videos of the problem are also very helpful.
Can you review submittals or RFIs?
Yes. We regularly review contractor submittals, respond to RFIs, and provide engineer-of-record support for projects we designed.
HAVE A TECHNICAL QUESTION?
Don't let a pump problem slow your project down. Reach out to our team — we're ready to help.